AI Glossary

Intent Classification

AI's ability to determine what a person is trying to accomplish from their message - enabling correct routing, response, or action.

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Accounts Payable Automation

AI-driven handling of invoice intake, three-way matching, approval routing, and payment execution - eliminating manual data entry and accelerating payment cycles.

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Agentic Workflow

A multi-step process executed autonomously by one or more AI agents, capable of planning, adapting, and self-correcting without human intervention at each stage.

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AI Agent

An autonomous AI system that perceives its environment, makes decisions, and executes multi-step tasks to achieve a defined goal - without needing a human to direct each step.

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AI Governance

The policies, controls, and accountability structures that ensure AI systems operate safely, ethically, and in line with business and regulatory requirements.

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